Returns & Exchanges

1)What is your return policy?


If for any reason you are unhappy with your purchase, please let us know. We accept returns or exchanges on any unused item within 10 days of purchase. Buyer is responsible for return shipping.


2)Do you accept returns on used products?


No. If the item has been used we will not issue any type of refund or exchange.


3)I received the wrong item, what do I do?


We try our very best to make sure all items are fulfilled correctly but if you received the wrong item, please let us no within 24 hours. Don't use the item, or we won't be able to issue an exchange. Once you contact us we'll either send you a pre-paid return label or let you keep it and ship you the correct piece.


4)How can I contact you?


Feel free to email us at support@eaglebongs.com or call us at +1.(323)416-8208


5)How long before the refunded money is back in my account?


We'll issue the refund once we've reviewed the product. After we issue the refund it usually takes 2-4 business days to be in your account but that depends on your bank or credit card company. If you don't have the funds in your account after we issue the refund you'll need to contact your bank or credit card company.


Do you warranty used items?


No, we don't offer a warranty on any used items. The only items we warranty are items that arrived damaged. Send us a picture of the unused damaged piece within 3 days.


How do I return my order?


To return your order you'll need to contact us using support@eaglebongs.com or call us at +1.(323)416-8208 for a RA number. Then you can ship it back to use. Once we receive it and make sure its in new unused condition will issue the refund. Once we issue the refund it usually takes 2-3 business days for the bank to put the funds back.


General Questions:

1)What payments do you accept?


We accept Visa, MasterCard, American Express & Discover.

2)There are multiple charges on my account.


--For every declined charge you attempt the bank puts a temporary hold on your account. This is just a temporary hold and is not actually charged. The bank will release the funds usually in 1-2 business days.