Delivery and Shipping Info

We have a warehouse in the USA. If the products you order are in stock in that warehouse, you will receive the products within 3-7 days. If not, we will ship them from China, and the time of arrival of goods is 10-30 days.

The products purchased by you on the Website are delivered to the address specified by you for that purpose. Delivery will be made only after your payment has been received unless you have opted for payment in arrears. During the transportation of the product(s) Eaglebongs Shop will carry the risk of damage, theft, or loss. At the moment of delivery of the product(s), the risk passes to you.

If no other delivery period is agreed upon, the delivery shall occur within 30 (thirty) days of purchase. If you are not at home at the time of the delivery or if you hold no or insufficient cash to make payment in full, redelivery may need to be arranged. The costs of redelivery of the products ordered by you will be at your expense.

In case Eaglebongs Shop is not able to deliver the product(s) within 30 (thirty) days, Eaglebongs Shop shall inform you immediately in writing in which case you are entitled to terminate the Agreement by notifying such in writing to Eaglebongs Shop. Eaglebongs Shop will repay the amount paid by you into an account specified by you within 14 days at the latest, without incurring any other or further liability.

If any product ordered by you is not or no longer available, Eaglebongs Shop will be entitled to ship an alternative product that does not deviate substantially from the ordered product. Eaglebongs Shop will notify you of that fact as soon as feasible, but at any rate upon delivery of the product.

The alternative product is of at least equal quality and price and, to the extent possible, has the same features as the ordered product. If no alternative product is available or deliverable, Eaglebongs Shop will repay the amount paid by you into an account specified by you within 30 (thirty) days at the latest, without incurring any other or further liability.

Ownership of the ordered products shall not pass from Eaglebongs Shop to you until you have fully paid the agreed total amount in accordance with article 4 above.

You acknowledge that products ordered by you may be confiscated by customs. Such event falls outside of Eaglebongs Shop’s sphere of influence and Eaglebongs cannot make any guarantees in that regard. If such is the case Eaglebongs Shop will not refund any payments to you.